RETURNS AND EXCHANGES
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 5 days from the date you received your order to exchange or return.
Please make sure your items are returned new, unused and with all TATA-LA and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please contact our Customer Service Representative at firstname.lastname@example.org with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours, during our normal business hours. The cost of shipping should be covered by customer.
Your refund will be credited to the original payment method or as store credit to your TATA-LA account.
If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through TATA-LA. However, you may be able to recover these by contacting your local customs bureau directly.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Requested refunds over $300 will be given as store credit.
Making an Exchange:
Exchange requests must be made within 5 days of the order receipt for merchandise purchased at full retail price.
Exchanges can only be made on the same item purchased. If item is sold out, store credit will be issued.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.
If you have any questions or concerns, please e-mail us at email@example.com
We ship via USPS for all domestic orders and for all international orders, which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you in locating it.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.
DAMAGED/WRONG ITEM SENT
We stand by our goods and services and want ALL TATA-LA costumes to be satisfied with their purchase. We will always do our best to take care of our customers.
– If you’ve received a damaged item or a wrong item please email TATA-LA customer service immediately at firstname.lastname@example.org
We accept any unworn, unwashed merchandise with all tags attached within 7 days from the date of receipt, accompanied by the exchange slip.
Returns that do not meet our policy will not be accepted and sent back to the customer.
Your purchase should be sent back to us within 5 days of receiving your order. Late returns will send you back to the customer.
We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your TATA-LA account.
Please take care trying on items as all products must be returned in a new and unused condition with all TATA-LA and designer garment tags still attached.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
We have made every effort to display the colors of our products that appear on TATA-LA as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.